Warranty


WARRANTY

CST BICYCLE TIRE WARRANTY INFORMATION

Warranty: CST warrants to the original retail purchaser (“Purchaser”) of every new CST brand bicycle tire used exclusively in North America (“Tire”) that the Tire will be free from defect in material and workmanship for the shorter of six months from date of purchase or until there is no serviceable original tread depth (as determined at the reasonable discretion of CST) remaining on the Tire (“Limited Warranty”).

Remedy: CST will replace the defective Tire with a comparable new CST brand tire, but shipping charges and any applicable taxes are not covered by the Limited Warranty. Only those products of current production models and appearing on a current price list shall be eligible for return.

Tire Exclusions: The Limited Warranty does not apply to damage or defect relating to: (1) road hazards (such as cuts, snags, punctures, or bruises), impact breaks, tire plugs and/or repair, vandalism, accidents, or abusive or unusual operating conditions, fire and/or chemical corrosion; (2) improper operation or maintenance such as, but not limited to, under or over-inflation, load, speed and inflation practices resulting in excessive operational conditions; (3) improper sizing, wheel alignment, Tire mounting or rim fit; or (4) bicycle mechanical problems (such as faulty, worn, or malfunctioning brakes). CST does not condone the use of liquid sealant with any CST tires. Use of liquid sealants with any CST tire will void warranty.

Tube Exclusion: All CST bicycle inner tubes are inspected and tested after production to be free and clear of any manufacturing defect. Due to the high frequency of user error during the tube mounting process, all CST bicycle inner tubes are not warrantable.

Warranty Disclaimer: Except as stated above and unless otherwise provided by law, there is no warranty of merchantability or of fitness for a particular purpose or any other warranty, express or implied.

Limitation of Remedy: Replacement of the Tire is the sole and exclusive remedy in the event of breach of any warranty or of any agreement relating to the tire.

Limitation of Liability: In no event shall CST be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of bicycle, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the tire, whether due to a breach of warranty, breach of contract, or otherwise.

WARRANTY CLAIMS PROCEDURE (North America Only)

Customers must return the warranted merchandise to the dealer from which the item(s) were originally purchased. Based on where the item(s) were purchased, customers will need to follow one of the three processes listed below:

1) If you are a consumer who purchased the item(s) from a dealer, you will need to return the warranted merchandise to the dealer. Authorized CST Dealers serve as an Authorized Warranty Center. Duties include visual inspection of tires and initial determination of warranty.

2) If you are a dealer who purchased the item(s) from an Authorized Distributor, you will need to contact the Distributor for a warranty claim. Authorized CST Distributors serve as an Authorized Warranty Center. Duties include visual inspection of tires and initial determination of warranty.

3) If you are an Authorized Dealer or Distributor, you serve as an Authorized Warranty Center. Duties include visual inspection of tires and initial determination of warranty. If an item(s) is then deemed warrantable, you will need to contact the CST Warranty Claim Center at (800) 245-4118 to submit a warranty claim.

Upon contacting the CST Warranty Claim Center, the customer will complete a Claim Form. Once the claim has been initially reviewed, the CST Warranty Claim Center will contact the customer and determine whether the tire should be returned or photo(s) should be submitted. The tire or photo(s) will be inspected and the claim will be determined warrantable or not.

If tires qualify for replacement under the warranty guidelines, the full amount of the purchase will be refunded OR replacement tires will be shipped freight prepaid by CST. However, tires that are not found to be defective will be returned upon request freight prepaid by the customer. If CST does not receive a request for return or prepaid freight within 30 days of the final inspection report, CST will dispose of the tires.

 

CST MOTORCYCLE/ATV TIRE WARRANTY INFORMATION

CST produces high-quality motorcycle/ATV tires and tubes, and warrants to the original retail purchaser with proof of purchase documentation that the tire will be free from defect in material and workmanship.

Limited Warranty on Materials and Workmanship During First 50% of Treadwear

Limited Warranty coverage is for four years from the manufacture date. Should a CST motorcycle/ATV tire be determined unserviceable by an authorized dealer/distributor due to a condition other than one listed in the “WHAT IS NOT COVERED” section of this warranty, the tire will be replaced with the same or comparable new CST tire at no charge (other than labor and taxes) during the first 50% of treadwear. PURCHASER IS REQUIRED TO PAY ALL LABOR COSTS INCURRED IN MOUNTING AND BALANCING THE TIRE IN ADDITION TO ALL APPLICABLE TAXES. Ride, balance, out-of-round tires and vibration complaints after the first 2/32nds of treadwear will not be covered.

After First 50% of Treadwear
Limited Warranty coverage is for four years from the manufacture date. After the first 50% of treadwear, should a CST motorcycle/ATV tire be determined unserviceable by an authorized dealer/distributor due to a condition other than those listed in the “WHAT IS NOT COVERED” section of this booklet, you will receive a replacement prorated credit toward the purchase of a comparable new CST tire equal to the percentage of usable tread remaining. Usable tread does not include the last 2/32nds of tread depth. YOU ARE REQUIRED TO PAY ALL LABOR COSTS INCURRED IN MOUNTING AND BALANCING THE TIRE IN ADDITION TO ALL APPLICABLE TAXES.

What Is Not Covered:
 (including but not limited to)
· Tires rendered unserviceable by road hazard-type damage such as impact breaks, punctures, cuts or snags; or as a result of an obstruction on the motorcycle/ATV, fire, corrosives, running while flat, misalignment, improperly maintained balance, suspension, deficiencies, improper inflation, overloading, improper mounting or rim fitment; or by spinning, as in mud, snow, sand, on ice or during on-the-motorcycle/ATV balancing or dynamometer testing.
· For tires worn beyond the serviceable original tread depth (as determined at the reasonable discretion of CST) there is no warranty regardless of the tire’s age or mileage.
· Tires on motorcycles/ATVs operated outside the U.S. and Canada.
· Tires used for racing or other competition events.
· Tires purchased from someone other than a CST authorized dealer/distributor.
· Tires used in any application not recommended by the motorcycle/ATV manufacturer.
· Tires used on motorcycles fitted with trailers.
· Tires designated front or rear used in a position other than their designated position.
· Claims made by anyone other than the first retail purchaser of the tire.
· Tires improperly repaired, with section repairs, or that have been modified by the addition or removal of material.
· Tires injected with dry/liquid balancers or sealants, or in which anything other than air has been used as the support medium.
· Ozone cracking/weather checking for tires treated with dressings or incompatible cleaning agents or submitted more than four years after manufacture.

Warranty Disclaimer: Except as stated above and unless otherwise provided by law, there is no warranty of merchantability or of fitness for a particular purpose or any other warranty, express or implied.
Limitation of Liability: In no event shall CST be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of vehicle, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the tire, whether due to a breach of warranty, breach of contract or otherwise.

CONSUMER WARRANTY CLAIMS PROCEDURE (North America Only)
If you purchased the item(s) from a dealer, you will need to return the warranted merchandise to the dealer. Authorized CST Dealers serve as Authorized Warranty Centers. Duties include visual inspection of tires and initial determination of warranty.
If tires qualify for replacement under the warranty guidelines, full and/or partial compensation will then be processed through the initial point of purchase. However, tires that are not found to be defective will not receive compensation and will be returned upon request, freight prepaid by the customer. If CST does not receive a request for return or prepaid freight within 30 days of the final inspection report, CST will dispose of the tires.